Data Protection Policy
Data Protection – How we use your information
Your Consent By providing your information, you consent(ed) to the use of your personal information as outlined below. This includes specific / explicit consent for sensitive information such as medical or conviction details.
Use & Disclosure Allianz and your insurance intermediary (where applicable) will use your personal information, including sensitive data, for insurance administration purposes such as providing a quotation, underwriting a policy and handling a claim. We may use and share your personal data to check information provided, and to prevent fraud. These checks may be carried out at any stage, including quotation, mid-term, renewal and claims stage.
We may share your details with and/or seek information from a number of external parties such as:
- your Intermediary & anyone authorised by you to act on your behalf,
- the Motor Insurers’ Bureau (MIB),
- other insurance companies,
- publicly available information,
- Loss Adjusters, repairers and other claims handling agents, medical practitioners,
- the Claims and Underwriting Exchange Register (CUE) run by Insurance Database Services Ltd (IDS Ltd),
- the Motor Insurance Anti Fraud & Theft Register (MIAFTR) run by the Association of British Insurers (ABI),
- the Insurance Fraud Bureau,
- private investigators when we need to further investigate certain claims,
- Vehicle history check suppliers/ databases,
- other fraud prevention and ID verification databases available in the insurance industry, including credit reference check databases.
We may also use and share your information for customer satisfaction surveys, statistical analysis and similar purposes.
Personal data may be transferred outside the European Economic Area (EEA) for payment card administration, subject to and in accordance with Data Protection Laws and using appropriate security measures.
Representation If you provide information about someone else, such as an additional insured, you must have obtained this person's consent and have made them aware of the terms of this insurance.
Up-to-Date Information In order for us to keep your information up to date, please contact Allianz or your insurance intermediary if any of your details change.
Access You have the right to request a copy of your personal data held by Allianz and your insurance intermediary (where applicable). This will be subject to payment of an appropriate fee.
Retention We will retain your personal information in line with our Record Management Policy.
Call Recording Calls may be recorded or monitored for regulatory, training and quality purposes.
For Motor Insurance Customers Only
Motor Insurance Database Your policy details will be added to the Motor Insurance Database (MID), managed by the Motor Insurers’ Bureau ("MIB"). MID data may be used by the DVLA and DVANI for the purpose of Electronic Vehicle Licensing and by the Police for the purposes of establishing whether a driver's use of the vehicle is likely to be covered by a motor insurance policy and/or for preventing and detecting crime. If you are involved in an accident (in the UK or abroad), other UK insurers and the MIB may search the MID to obtain relevant policy information. Persons pursuing a claim in respect of a road traffic accident (including citizens of other countries) may also obtain relevant information which is held on the MID. You can find out more about this from us, or at www.mib.org.uk.
For Allianz Direct Customers Only
Direct Marketing We would like to keep you informed by post, telephone (including mobile), e-mail, SMS or other means about our products and services. We may also share your details with the Allianz Group for marketing purposes. Your information may also be used for these purposes after your policy has lapsed. If you do not wish your information to be used for marketing purposes please write to us at Allianz, 3 Cromac Quay, The Gasworks, Ormeau Road, Belfast, BT7 2JD, or email Us at firstname.lastname@example.org.
Call centre opening hours:
Mo-Fr: 8am-6pm | Sa: 9am-1pm