Car Insurance Claims Information

Allianz works in partnership with a number of repairers in NI to ensure that its Motor Insurance policyholders are assured of the highest possible standard of service following an accident involving damage to their vehicles.

These repairers :

• guarantee their workmanship for 3 years
• administer the claim between repairer and Allianz Northern Ireland
• have the facilities to complete repairs in accordance with best practice in the motor industry
• will ensure that repairs are carried out promptly and in accordance with vehicle manufacturers recommendations.

We recommend that following an accident policyholders contact one of our Approved Repairers who should be provided with the Motor Insurance policy number, details of the accident and full details of the vehicle. A list of these can be obtained by clicking on the tab "Aligned Repairer List" below.

Improving standards of vehicle security by manufacturers means that motor vehicles often cannot be stolen unless the thief has access to the key. Vehicle keys are therefore a target of thieves and it is recommended that vehicle keys are always secured.

We recommend that keys are not:

• left on a hall table at home (from where, experience shows, they may be hooked through a letter box)
• left on a desk at work where the public has access
• left in an unattended bag
• left in the pocket of a coat in a cloakroom

Vehicle keys should never be left in or on a vehicle unoccupied by the driver.

Allianz works in partnership with the repairers listed below to provide 24 hour glass repair or replacement. No excess will apply to windscreen repairs and we recommend that the repair option is used wherever possible. An excess of £50 applies to windscreen or bodyglass replacement and should be paid to the repairer. The repairer will invoice the balance of the cost direct to us.

They should be contacted on the following numbers:

• Autoglass - 0800 363 636
• National Windscreens - 0800 028 0002
• Allglass - 0203 384 7253
• Mr. Windscreen - 0800 051 6708

Limits may apply to the amount payable if other repairers are used and policyholders should check their Motor Insurance policy for details.

If a policy does not cover windscreen and glass damage these companies will offer Allianz Motor Insurance policyholders a reduction off standard stock items. The repairer should be paid at the time of fitting.