COVID-19

We will post updates below to keep you up to date on measures we are introducing to help during the pandemic but hope as the vaccination rollout continues, that the end to this difficult time is near. You can find more information on the vaccine here.

22nd March 2021

Personal Customers

1. For those customers who are vulnerable and/ or in financial distress as a consequence of COVID-19, we will continue to do our best to support you fairly and flexibly.
2. Allianz customers can add temporary additional drivers for up to 60 days (previously 30) at no additional charge once we are notified before 05/04/2021.
3. Allianz customers can avail of a temporary vehicle substitution past the 30 day limit previously imposed once we are notified before 05/04/2021.
4. The MOT centres are experiencing large delays. We understand customers may have to wait longer than usual for appointments. We would like to reassure our customers that cover will continue to be provided if they’re unable to obtain an appointment during this time.
5. For our customers who have commenced working from home or remotely, enhanced and increased home office equipment cover is provided under all of our household policies, see the FAQ'S section for more information.
6. 
   

Essential workers and Volunteers 

1. Car Cover for Volunteers: Car insurance use is extended beyond normal personal use for our customers helping within their community for voluntary purposes; e.g. to transport medicines or groceries to those in need, or to take those that may be ill or vulnerable to hospital or testing facilities until 05/04/2021.
2. For essential workers breakdown assistance will automatically be included if they need it until 05/04/2021 even if they don’t already have this benefit included on their policy.
3. Courtesy car: We will provide a free courtesy car for healthcare workers for as long as it takes to repair their car if they’re involved in an accident up until 05/04/2021.

Business customers 

1. Alternative Use Cover: We continue to support the repurposing of facilities, to enable their use for testing and caring for those in need of medical attention.
2. Business Property Cover – closures: We will maintain existing cover on business premises throughout this enforced closure period.  Appropriate supervision and security of the property is required throughout.
3. Cafés, Restaurants and Pubs: In response to the Government’s announcement that all restaurants and cafes must close unless they can offer a takeaway option, we are extending our cover to allow this. For the duration of the closure period all restaurant and café policies will now include cover for takeaway services at no additional cost. This cover is provided on the basis that all reasonable precautions are taken and that guidelines regarding COVID-19 are adhered to.
4. Retail (Essential and Non-Essential): We are extending cover  to include delivery for the duration of this closure period. This extended Liability cover is provided on the basis that all reasonable precautions are taken, the guidelines regarding COVID-19 are adhered to and the appropriate motor insurance cover is in place.

28th October 2020

As further restrictions have been implemented throughout Northern Ireland , at Allianz we recognise that these are uncertain times for our customers. We want to reassure you that we are here if you need us, our customer service and claims lines remain open Monday to Friday 8am-6pm and our customer lines on Saturdays between 9am-1pm.

Our Breakdown and Emergency home assistance services continue to operate 24 hours a day, 7 days a week. So you’re never stuck.

Similar to what we did at the beginning of the COVID-19 crisis, we’ve  put together some measures below to help you our customers. So we have the courage to get through this together.   

Personal customers

1. For those customers who are vulnerable and/ or in financial distress as a consequence of the COVID-19 crisis, we will continue to do our best to support you fairly and flexibly.
2. Allianz customers can add temporary additional drivers for up to 60 days (previously 30) at no additional charge once we are notified before 13/11/2020.
3. Allianz customers can avail of a temporary vehicle substitution passed the 30 day limit previously imposed once we are notified before 13/11/2020.
4. The MOT centres are experiencing large delays. We understand customers may have to wait longer than usual for appointments. We would like to reassure our customers that cover will continue to be provided if they’re unable to obtain an appointment during this time.
5. For our customers who have commenced working from home or remotely, enhanced and increased home office equipment cover is provided under all of our household policies, see the FAQ's section for more information.
6. On request we will extend the reduction in cover to social, domestic and pleasure use for taxi drivers and chauffeurs up to 13/11/2020. 

Essential workers and volunteers

Car Cover for Volunteers: Car insurance use is extended beyond normal personal use for our customers helping within their community for voluntary purposes; e.g. to transport medicines or groceries to those in need, or to take those that may be ill or vulnerable to hospital or testing facilities until 13/11/2020.

Business customers

We know our business customers are experiencing financial challenges in these unprecedented times. Where possible we will provide brokers with flexibility to help alleviate stress and worry for business customers arising from the COVID-19 crisis. As well as continuing to implement the following measures:

1.  Alternative Use Cover: We continue to support the repurposing of facilities, to enable their use for testing and caring for those in need of medical attention.
2.  Business Property Cover - closures: We will maintain existing cover on business premises throughout this closure.  Appropriate supervision and security of the property is required throughout.
3. On request we will extend the reduction in cover to social, domestic and pleasure use for taxi drivers and chauffeurs up to 13/11/2020. 
4. Café and restaurants: In response to the Government’s announcement meaning all restaurants and cafes must close unless they can offer a takeaway option, we are extending our cover to allow this. All restaurant and café policies will now include cover for takeaway services at no additional cost. This cover is provided under the basis that all reasonable precautions are taken and the guidelines regarding COVID-19 are adhered to.
5. Supermarkets and Newsagents: we will continue to extend cover for supermarkets and newsagents to include delivery. This is to facilitate the delivery of groceries or other necessary products to customers who may not be able to make it to the store. This cover is provided on the basis that all reasonable precautions are taken, employees have their own car insurance and that the  guidelines regarding COVID-19 are adhered to.

20th July 2020

As travel restrictions have been lifted, holiday home and unoccupied home owners are required to check their property every 30 days as per our standard policy terms and conditions.

5th June 2020 

We are delighted to let you know that our approved repairer network is back open. If you have been involved in an accident and need assistance please contact us on 028 908 28 828.

24th March 2020

14 Ways We Will Help Our Customers During COVID-19

We recognise that these are uncertain times for our customers and we want to reassure you that our Contact Centre, Claims Lines & 24/7 Emergency Assistance services continue to be maintained by our dedicated team of over 600 people here in Ireland.

We’ve been working hard on additional changes to how we support all of our customers as fairly as we can in these uncertain times.  We will be doing more too, and will share these changes with you on an ongoing basis.

Today we want to share with you some of the changes and supports that Allianz Ireland is putting in place for customers so that we can play our part during this national, and international emergency.

What we are doing for Personal Customers: 

We are adding extra features to our car and home insurance products to reassure all personal customers of our commitment:

1. Allianz policy covers remain fully active throughout this crisis - except where customers request and we agree to a reduction or suspension of cover.

2. For those customers who are vulnerable and / or in financial distress as a consequence of the Covid-19 crisis, we will continue to do our best to support you fairly and flexibly.

3. We’ve increased our ‘days grace’ period for customers at renewal from 14 to 28 days to allow customers further time to contact us or their broker.

4. Allianz customers can add temporary additional drivers for up to 60 days (previously 30) at no additional charge.

5. Our Home Emergency Assistance and Roadside Assistance services continue to be available 24/7.

6. For our customers who have commenced working from home or remotely, enhanced and increased home office equipment cover is now provided under all of our household policies.

7. Direct Customers are reminded that they can quickly renew online, or manage their policies online via MyAllianz.ie; we are also enhancing engagement for our bank and broker customers. 

How we are supporting the community and those on the frontline

In addition, we are also supporting our customers who are directly involved in fighting COVID-19.  These extra measures include:

8. Car Cover for Volunteers: Car insurance use is extended beyond normal personal use for our customers helping within their community for voluntary purposes; e.g. to transport medicines or groceries to those in need, or to take those that may be ill or vulnerable to hospital or testing facilities.

9. For frontline workers using their own car for work purposes, they’re also fully covered per their policy terms when borrowing another car in an emergency or to get to work and breakdown assistance will automatically be extended when they need it during the crisis.

What we are doing for Business Customers

We know that businesses and customers are experiencing financial challenges in these unprecedented times. We will help these customers by:

10. Providing brokers with flexibility to help alleviate stress and worry for business customers arising from the Covid-19 crisis.

11. Alternative Use Cover: We continue to support the repurposing of facilities, to enable their use for testing and caring for those in need of medical attention.

12. Business Property Cover - closures: We will maintain existing cover on business premises throughout this crisis closure period.  Appropriate supervision and security of the property is required throughout.  

13. Commercial vehicle and taxi insurance use is extended whilst helping within the community for voluntary purposes e.g. to transport medicines or groceries to those that may be ill or vulnerable.

14. We continue to evaluate additional supports for customers throughout this crisis period. 

We’ve been operating in Ireland for over 100 years and throughout that time our focus has always been on sustainable, equitable and actionable measures to support our customers, our employees and the wider economy.  In light of the fight against COVID-19 we are continuing this focus and ensuring that our Contact Centre, Claims Lines, 24/7 Emergency Assistance services and claims payments are maintained safely by our dedicated team of over 600 people here in Ireland and in line with the cover included in policies.

We’d like to thank all our customers, suppliers and broker partners for their support over the years and at this time. We will announce more supports in the coming days and will share these announcements on this page.

13th March 2020

In light of the recent Government announcement on COVID-19 and ongoing guidance from the Department of Health, Allianz Ireland is putting measures into place to protect its employees and to help minimise the spread of the virus.

Unfortunately, this may result in some delays in responding to enquiries and requests and we apologise for this. Our dedicated teams will do their very best to respond to calls and emails as quickly as possible.

We would like to remind our existing customers who are registered for MyAllianz that they can renew, pay, notify us of a claim, or make changes to their insurance policies by simply logging into their MyAllianz account.

Alternatively, if you are not registered for MyAllianz, you can get a quote or renew their policy online now here.

We would like to reassure you that if you are unable to get in touch with us in advance of your car, home, taxi, commercial vehicle or pleasure craft renewal date, we will maintain cover for up to 28 days to give you additional time to contact us.

We will publish regular updates on our Facebook and Twitter channels as well as on this page to help keep our customers fully informed and address any general queries.