Policyholders may telephone our Emergency Helpline on 084 52 064 684 for assistance with emergencies involving plumbing or drainage problems which may involve flooding, failures of their gas or electricity supplies, damage to their roof where damage to the interior of the house is likely or emergencies involving water or oil leaks.
Policyholders should identify themselves as customers of Allianz and give details of the emergency. In appropriate cases a qualified repairer will be instructed. We monitor the charges of this service to ensure they are kept as low as possible. Policyholders should pay the repairer but may be able to claim the cost if the nature of the emergency is covered by their policy.
Gas leaks must always be reported to the gas authority.